Thanks for purchasing from boktjuv.co!
If any reason you dissatisfied with your purchase you could return your purchase within 14 days from the day you receive the goods.
This guide will assist you how to return the item(s) to us:
- Please contact us by sending us an email [email protected] or by Contact Form before you return the item(s). In the email please provide us your name and order reference number and item you would like to return.
- Fill up the Return Form enclosed with your order. Our returns address is stated below, also on the Return Form. If you didn't receive a returns slip, please download here. Return Form is important for use to identify the return item(s) is from you.
- For International Order, Return shipping will not be refunded. You will be refunded the amount of your purchase excluding shipping costs in form of Store Credits once your item(s) have been gone through the appropriate quality checks.
- We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer, until we received at address as we state below.
58, Jalan 21/1, Sea Park,
46300 Petaling Jaya,
Please make sure products to be returned:
- Fully return including packaging and complimentary accessories(if applicable)
- In original condition, shouldn't be wore or be washed
- Medium Rare Store reserves the right to refuse any returns which do not comply with the above criteria.
FREE RETURN FOR MALAYSIA ORDERS
Malaysia Orders can be returned free of charge within the 14 days. Customer has to prepay the return shipping fees, You will be refunded the amount of your purchase and MYR7 return shipping costs in form of Store Credit.
REFUND IN FORM OF STORE CREDIT
Kindly be informed all items may only be returned in exchange for same value store credit valid 30 days from date of issuance
FAULTY/ INCORRECT ITEM(S)
We pack all orders with care and do QC checked before sending out, We are sorry this happened.
Please contact us immediately upon you found out we have sent you a faulty or incorrect item by email to [email protected], please provide us:
- Your name and your order reference no.
- Images of the faulty/ incorrect item
Our customer team will get in touch with you as soon as possible.